PRIVACY
POLICY

Introduction

Pyramid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our enterprise merchandising and planning services.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a demo or consultation
• Subscribe to our newsletter
• Contact us with inquiries
• Register for our services

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

Technical Data

For enterprise clients using our platform, we may process technical data necessary to provide our services, including system logs, performance metrics, and configuration data. This data is processed in accordance with our service agreements and data processing addenda.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate with you about products, services, and events
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

Data Sharing and International Transfers

We may share your information with:

• Service providers: Third parties that perform services on our behalf, such as hosting, analytics, and customer support
• Business partners: Implementation partners and resellers who help deliver our services
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

As a global company, we may transfer your information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

GDPR Rights (European Economic Area)

If you are located in the EEA, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Equal service and price, even if you exercise your privacy rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enterprise clients, data retention periods are specified in our service agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.